Gorilla Creative Media has an exciting new opportunity for someone who would like to combine their  IT support skills and experience with web development, maintenance and support. 

Interested? Please send a mail using the subject line “Application for IT & Web Specialist” to iwannawork@gorillacreativemedia.com with a short CV and your contact details.

Reporting to the Managing Director / Financial Director the main responsibilities of the role include the following:

1. IT Infrastructure / Hardware and Software

In conjunction with our IT service provider, you will be responsible for the following:

• Managing day-to-day IT infrastructure
• Monitoring networking equipment and servers
• Overseeing troubleshooting for system errors
• Ensuring security for web users’ accounts and information
• Providing help desk support for network issues and responding to requests for IT support
• Evaluating connectivity issues, equipment, and software
• Setting up equipment for new users
• Performing data backups
• Installing and updating network system improvements as needed
• Keeping an inventory of equipment, software, and licenses

2. Web Administration / Support and Basic Web development

Web Project Management and Support – In conjunction with our external partners and internally with our Account Managers and Clients:

• Plan and implement web development projects to ensure that quality proposals encompassing various options are offered, road mapping of processes and project scope to deliver against client requirements
• Provide website support and management services as required
• Maintain the Gorilla website

Website Maintenance may include:

• Updating and maintaining content (mostly more technical items i.e. videos, terms and conditions, sliders)
• Refreshing copy and creative elements, adding new products for Brand sites on global CMSs (Sitecore, WordPress, AEM and Drupal)
• Troubleshooting issues on brand sites and working with external suppliers/clients to resolve.

This may include:

• Analyzing and understanding IT capability and the best way of developing systems
• Gathering website metrics and analyzing traffic data
• Developing new websites, back-end and front-end development (HTML5, CSS3, jQuery, Javascript, PHP, MySQL)
• Tag implementation (Google analytics)
• SEO analysis and implementation
• Site Architecture
• Server, DNS, Domain management, Ticketing systems
• Training Account Management and SM teams on content publishing, client processes
• UX Architecture and Management including:
• Consulting with the design team from a technical perspective for Mockups etc
• Drafting wireframes for in-house development projects

3. Project Management

A key part of the role is project planning and management of delivery, which includes but is not limited to:

• Briefing external suppliers
• Scoping projects
• Drafting project timelines
• Managing 3rd party suppliers to ensure that their services are optimized for the client
• Managing and implementing mandated feature rollouts on brand websites according to Unilever Global standards 
• Submitting Privacy Impact Assessments on behalf of the AM team.
• Moving projects toward becoming POPI compliant

Qualifications

• Formal technical / IT Degree / Diploma or equivalent
• Qualification / Certification in Web Design would be advantageous

Skills / Experience  

As we are looking for a well-rounded individual for this hybrid role, a combination of the following skills / experience is required:

• A keen interest in and solid knowledge of IT technology, architecture and systems as well as web development and maintenance.
• A minimum of 3 to 5 years experience in IT support as well as the management of web development and support projects, including scoping and management of Web projects
• Experience in Web Design and/or Web Development will be advantageous 
• Knowledge of HTML5, CSS3 and JavaScript will be advantageous 
• Knowledge of PHP and MySQL will be advantageous 
• Web server and domain administration
• Website analytics and reporting
• Sound Interpersonal and Project management skills

Important to note: 

Although applications are not limited to PDI candidates, please note that preference will be given to suitable PDI candidates. Consideration however will not be given to candidates without the appropriate minimum technical knowledge, experience, skills and/or qualifications

Interested? Please send a mail using the subject line “Application for IT & Web Specialist” to iwannawork@gorillacreativemedia.com with a short CV and your contact details.